Bitdefender (free) unable to re-install

Howard Parker · From: Maryland

Win 7 Home Premium 32 bit, up to date.

Curious I can't seem to _re_install Bitdefender (free) after an uninstall due to an update server error. Bitdefender thinks I'm attempting an uninstall instead of a reinstall.

I have attempted a "complete" uninstall using the following methods:

Usual Win uninstall via control panel/programs
Specific Win 7 uninstall tool from Bitdefender
CCleaner uninstall tool

Using regedit I've also checked/deleted Bitdefender entries under:

HKEY_Current USer_Software
Local Machine_Software
Current_Config_Software

All to no avail.

Currently running other anti- virus software ok. Considering this a challenge. Scratching my head.

Any ideas from the SGF hive?

Thanks in advance.

h

Carl Kilmer · From: East Central, Illinois

Howard, Here's a couple things I found that may help you.
https://www.bleepingcomputer.com/news/security/bitdefender-ironically-stopped-working-on-safer-internet-day/

BitDefender Uninstall Tool Download
https://www.bleepingcomputer.com/download/bitdefender-uninstall-tool/
Hope this may help
Lucky
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aka "Lucky Kay"--Custom built Rittenberry SD10 3X5, Walker S/S, NV-112, and Hilton Pedal

Wiz Feinberg · From: Mid-Michigan, USA

This is a Hail Mary, but did you possibly download the 64 bit version of the bit Defender setup file? It won't install on a 32 bit system.
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"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
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Howard Parker · From: Maryland

Thanks guys,

I'll see if this uninstall tool is any different than what I've used from the official site. **CONFIRMED**, Same tool as I've been using!

Wiz, I don't recall seeing a 32/64bit setup option. Will double check.

I know that dealing with anti-virus software issues can be difficult. This one has me puzzled.

Thanks

Howard

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