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Topic: Explorer 6.0 |
Jim Landers
From:
Spokane, Wash.
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Posted 18 May 2002 2:58 pm |
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I have a 400 AMD running Windows 98. When connected to the Internet it requires almost constant "refresh" to open pages. I do not lose the Internet connection, but after opening a couple of pages it stalls. When I click on something with the mouse nothing happens, and the only way I can get going again is click refresh.
I have had a new modem installed and that did'nt help. I put a new phone cord on, checked the connection, and that did'nt help either. My wife's computer is on the same line, we both use Prodigy as a server, and she very seldom, if ever has to use the "refresh" while on the Internet.
Anybody have any idea what might be causing this problem?......
Jim |
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Everett Cox
From:
Marengo, OH, USA (deceased)
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Posted 19 May 2002 1:08 pm
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Jim-- I don't have a good answer but, since no others have jumped in: Have you checked the size of your 'temporary internet files' cache? How full is it?
I don't use Prodigy, but doubt that it or your hardware is to blame.
Does the other computer access the problem pages OK? If your wife and you are looking at different sites, perhaps something on specific pages is at fault. Certain HTML coding can result in page display 'glitches'. And, Java, Shockwave, and other applets may not be enabled on your machine.
Sometimes, 'refresh' seems to work because most of the page's data has been put on your computer befor you give up. Then, only a little more is required befor the page is displayed. Also, doing a 'refresh' sends another request to the web site which may get routed differently than the befor. And, the request may put you at the head of a large 'polling que' on the server and get a quick response. All those things, though, are normally infrequent and don't account for persistent problems. --Everett |
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Jim Landers
From:
Spokane, Wash.
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Posted 19 May 2002 10:00 pm
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| Quote: |
| Does the other computer access the problem pages OK? If your wife and you are looking at different sites, perhaps something on specific pages is at fault. Certain HTML coding can result in page display 'glitches'. And, Java, Shockwave, and other applets may not be enabled on your machine. |
Everett, thanks for the reply. Yes, the other computer does access the same pages with no problem. It is'nt any particular site or pages that are giving me the problems, it's everyplace I go on the Internet. I checked and Java is enabled, and I don't think memory space is a problem.
I have run the scan disk and it shows no errors, and I defrag about once a month, plus that I have had a tech check it out and according to him everything is set up properly. His suggestion was the new modem, but that did'nt help at all.
I am not to anxious to spend much more on repairs that don't work, so I might be better off just getting a newer machine.
(This might be the excuse I've been looking for.) 
Jim[This message was edited by Jim Landers on 19 May 2002 at 11:05 PM.] |
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Everett Cox
From:
Marengo, OH, USA (deceased)
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Posted 19 May 2002 11:30 pm
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OK Jim, if you "needed an excuse to get another machine", great.
I really don't believe your current hardware is causing the problem displaying web pages. It almost certainly is a configuration setting - I just don't know which. --Everett |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 20 May 2002 6:24 am
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Jim,
OK I would try and look at your TCP/IP settings. I am going to take a stab and say that you need to manually enter in your DNS settings. Try this:
Go to Start menu and go to settings. Then control panel
Double click the network Icon.
Scroll down in the list until you see TCP/IP for dialup adapter.
Then highlight that and select the properties button.
It should open a new window. The tab on the bottom right should be IP address. Let me know if it is set to "obtain an IP address automatically" or is it set to "specify an IP address"
Next go to the tab at the top that says DNS, and let me know if that tab says "enable" or "disable" DNS.
Write me back with these answers and I can get you going!
Mark
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Jim Landers
From:
Spokane, Wash.
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Posted 20 May 2002 8:11 am
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Mark, I followed your instructions and the current settings are:
"obtain an IP address automatically"
"disable" DNS
Jim |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 20 May 2002 8:31 am
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Jim,
OK, go to the start menu and then go to "run"
Then type "winipcfg" (of course don't have the quotes around it.)
Then push the button "Release All" and give it a second to process, then push the "Renew All" button. It may be a reboot after that, but I can't recall off the top of my head. Anycase a reboot wouldn't hurt so go ahead and do it.
Let me know if that works.
Mark
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Jim Landers
From:
Spokane, Wash.
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Posted 20 May 2002 9:50 am
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Mark, I followed your instructions and when I clicked on "Renew All" the hour glass symbol came up and froze in that configuration. I waited several minutes but nothing happened. I could not close the window in the normal manner, so I finally used the Alt-Cntrl-Del buttons to End Task.
After I got the window closed I re-booted and tried the same thing again with the same results, however on the second attempt I was able to right click the symbol on the tool bar and then close the window. So I don't know whether this worked or not. What should have happened when I clicked on the "Renew All"?......
Jim |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 20 May 2002 10:03 am
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Jim,
I'm sorry...I forgot to tell you. You need to be dialed up in order for the release/renew to work.
Basically what it does...
Your ISP has a huge number of IP addresses (which allow users to go onto the internet). They dish out these IP addresses as people need them (dial up for them). When you get an IP address it has a "lease" on it, meaning it will expire in a set number of days (configured by your ISP). If you do a release/renew that means that you are giving up your lease on your IP address and requesting a new one. My guess is that your ISP has a pretty long period set for the lease duration (maybe 30 days or more). So I am thinking the IP address you have might be giving you the propblems.
Man I wish I could do a release and renew with my car lease!
Mark
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Everett Cox
From:
Marengo, OH, USA (deceased)
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Posted 20 May 2002 1:28 pm
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Mark-- Ver interesting! I wondered why you had Jim check his TCP/IP settings. If wrong, I figured he wouldn't have been able to log on, at all.
Never knew ISP's 'leased' the addresses that way. Always thought it was 'per session', only, for dial-up. Also thought the TCP 'DNS' setting was just to allow the user's machine to be identified with a name like 'mymachine' rather than the numeric, hierarchal 'xxx.xxx.xx.x'.
Thanks for the education. --Everett |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 20 May 2002 2:46 pm
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Everett,
DNS translates IP address (255.255.255.255) into logical names. Lets take the forum for example. The actual internet address is a series of numbers seperated by dots, however we don't want to type all of these numbers into our browsers everytime we want to read the forum. We simply type http://steelguitarforum.com and it pops up. Your ISP has probably a couple of DNS servers that all they do is update what numbers lead to what websites.
Mark
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Jim Landers
From:
Spokane, Wash.
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Posted 20 May 2002 3:51 pm
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Mark, I got on-line and tried it again, and this time a window opened saying (I forgot the exact message) that the number or address was being changed. I'll try using it for a while and see what happens. I'll let you know later what the results are. Thanks for the help.
Jim |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 20 May 2002 5:00 pm
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Jim,
If the release/renew doesn't work. Call Prodigy and ask them for the IP addresses of their DNS servers. Then click the 'enable' DNS radio button and enter in the addresses in that field box. This is another solution.
Mark
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Mark Ardito
From:
Chicago, IL, USA
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Posted 21 May 2002 6:26 am
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Jim,
Hey hold your horses...I got it.
I found on Prodigy's website the DNS addresses. Go ahead and get back to the network settings and go to the propterites of TCP/IP of the Dial-Up Adapter. Then go to the DNS tab and 'enable' it. Then for the Primary or First address enter 207.115.59.241 then click add. Then enter 207.115.59.244 then click add.
This should fix the refresh issue.
Let me know!
Mark
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Jim Landers
From:
Spokane, Wash.
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Posted 21 May 2002 8:28 pm
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Mark, I would'nt have believed it unless I witnessed it first hand. You fixed it!!!!
This computer has been giving me problems almost since the day I brought it home. I have changed servers, had friends try to fix it, and during the last few months I have had two different "repairmen" work on it. Posting my plea here on the Forum was almost an after thought.
Thanks again for the fix. I will be making a nice contribution to the Forum in appreciation. Best regards!
Jim |
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Everett Cox
From:
Marengo, OH, USA (deceased)
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Posted 22 May 2002 5:04 am
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| Mark-- I'll second Jim's appreciation. Your suggestion is something brand new to me. Some people consider me fairly 'computer smart' but you've really added to my knowledge base. I guess this is why you qualify as a 'NetWork Administrator'. Thanks, Everett |
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Mark Ardito
From:
Chicago, IL, USA
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Posted 22 May 2002 6:21 am
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Jim & Everett,
Hey guys thanks for the kind words. I know that b0b will really appreciate the contributions.
Like I have said before, I just want to give back to the steel community for the knowledge that I have taken from this great forum.
I am glad to help.
Mark
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Jimmy Lewis
From:
Harrisonburg, Louisiana, USA
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Posted 30 May 2002 5:45 pm
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| Mark you did a fantastic job helping Jim with that problem I used to work for an ISP and I was just about to suggest the DNS fix. Sometimes you have to force dns for it to work. Another thing folks need to do when troubleshooting is to go to find then in the find files and floders box type winsock.dll. If this file is greater in size than 21kb then DUN needs to be uninstalled and reinstalled. Jim I am glad to see that you got this problem fixed because it can cause you great grief and make you want to quit altogether. |
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Jim Landers
From:
Spokane, Wash.
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Posted 31 May 2002 2:15 pm
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Jimmy Lewis, thanks for the reply and suggestion. The winsock.dll is exactly 21kb, so I assume that is within limits?
I am really not very computer savvy, although I seem to be picking up more info lately than I no what to do with. So anyway, for future reference, what is DUN and how do you install and uninstall it?.....Thanks again.
Jim |
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Lou[NE]
From:
Weston, NE USA
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Posted 4 Jun 2002 12:39 pm
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The computer world is over-supplied with TLAs (three-letter acronyms). DUN is Dial-up Networking. To remove it in Win98 navigate to Control Panel > Add/Remove Programs > Windows Setup > Communications and un-check the box for Dial-up Networking. To reinstall check the box and have your Win98 install CD ready.
You can remove unused Windows components in this fashion as well, and save yourself some disk space.
Hope this helps.
Lou[This message was edited by Lou[NE] on 04 June 2002 at 01:41 PM.] |
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