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Topic: Peavey repairs...factory or music store? |
Tony Palmer
From:
St Augustine,FL
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Posted 14 Jan 2003 5:11 am |
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Mike, do you in fact encourage sending our steel amps back to the factory directly or should we go to our nearest Peavey dealer?
A lot of us buy used gear so there's no incentve to bring it to a dealer we didn't buy it from.
Also, if you do suggest we send things to the factory, is there a form we should use? Maybe we can download something if you provide it. |
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Mike Brown
From:
Meridian, Mississippi USA
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Posted 14 Jan 2003 6:55 am
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We do provide factory service should consumers and dealers wish to send their Peavey product in for repair. Your local authorized Peavey dealer can have your product repaired as well, through their local authorized Peavey repairman. These repairman do have the option of visiting our service department to obtain training and many of them take advantage of this. We also offer a yearly five day "hands on" seminar with the design engineer and service technician in our service department for our dealers.
However, our authorized service centers listed on our website, are well versed in the repair of Peavey products as well. In some cases, I recommend that a Peavey steel amplifier be sent directly to me here at the factory if field repair attempts(for intermittent problems) have been unsuccessful. Otherwise, our service centers are fully capable in the repair of our products.
Taking your amp direct to a dealer does ensure that the dealer will provide support on the local level should you need his assistance in future situations. Also, the dealers assistance does help us eliminate months and months of backlog repairs.
There are no forms to complete in order to have your Peavey product repaired at the factory. Our services are on a "first come, first serve" basis.
I can be reached toll free in the U.S. at 1-877-732-8391.
Mike Brown
Peavey Electronics Corporation |
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Jack Francis
From:
Queen Creek, Arizona, USA
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Posted 14 Jan 2003 7:01 am
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NO BRAINER HERE!
I took my NV400 to a autorized peavey repair shop here in Mesa, AZ. It still doesn't work. I took the input from the this site as to what probably was wrong and the service shop owner was offended that I would do that.
"I've been doing these repairs for, etc."
I am saving my pennies to send it to Peavey like I should have in the first place. 
(Damn this is frustrating!)
Jack
------------------
RUS-LER S-10-NV 400(dead)
TELE's,STRAT-FENDER TWIN
Seymour Duncan 50W tube amp
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Ron Hiler
From:
Sandford Mi USA
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Posted 17 Jan 2003 3:28 am
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been there done that 
I took my session 400 to 3 different dealers, here in the tidewater area, they all said there was nothing wrong with it sent it to peavey, just like new  thanks Mike & Peavey
Ron |
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Mike Brown
From:
Meridian, Mississippi USA
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Posted 17 Jan 2003 6:36 am
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I regret that you guys had to experience this type of "dis-service" from some of the dealers out there. There "are" some really good technicians that perform repair work for our dealers.
I think that you know by now that you can pick up the phone and call us, you can e-mail me personally or send a fax to obtain results from us when you need them. There is a reason why we have a good service track record and we intend to continue our support to the steel guitar community. Oh yes, for those who don't know, my e-mail address is;
mikebrown@peavey.com and my toll free phone number is 1-877-732-8391 and I can receive fax messages at (601)486-1361 and I do frequent this forum every weekday morning, and also answer your questions on the Peavey forum at;
http://support.peavey.com/~amps/login
Mike Brown
Peavey Customer Services |
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