| Author |
Topic: Contacting Mitsuo At Excel |
Anthony Campbell
From:
Northwest Indiana, USA
|
Posted 15 Feb 2022 4:53 pm |
|
Hi -
I reached out via their website over the weekend inquiring about a new build, but still haven't heard back.
Are there any tips/tricks in being able to get ahold of Mitsuo?
I have a friend in Japan who may be able to call/translate, but I don't want to bother him if I don't have to.
Thanks!
_________________
Williams Keyless D10
Goodrich Volume
Quilter 101R and Quilter IB45 |
|
|
 |
Steve Mueller
From:
Cincinnati, Ohio, USA
|
Posted 15 Feb 2022 7:49 pm
|
|
Communication is not his strong point.
_________________
2016 Williams D12 8 x 8, 2015 Williams D12 8 x 8, 2023 Williams S12 4 x 5, Milkman Amps, 1974 Gibson Byrdland |
|
|
|
Mike Vallandigham
From:
Martinez, CA
|
Posted 15 Feb 2022 8:11 pm
|
|
Steve, Not true, in my experience
Anthony, give him a little while (and add a day, cause we're 12 hours off).
Contact him again if it has been a while. Sometimes emails get lost or burried.
I've found him to be very responsive - and he's pretty clear. Considering none of us speak any Japanese...he does pretty darn good.
Contact me if I can answer any questions, I ordered and received a new guitar a few years back. I've also had Mitsuo send me parts a few times.
Mike |
|
|
|
Benjamin Poilve
From:
France
|
Posted 15 Feb 2022 11:50 pm
|
|
Same here !
Sure sometimes he can take a few days to answer but it's very understandable. Regarding communication, indeed he's the one speaking a foreign language so goodwill is warranted. It helps to keep phrases short and simple. For my guitar I had specific color scheme in mind, a Photoshop helped to lot to make it easily understandable.
All in all a great ordering experience. |
|
|
|
Ian Rae
From:
Redditch, England
|
Posted 16 Feb 2022 1:28 am
|
|
Sometimes he takes a while. And keeping your English simple is a good idea.
I often wonder whether anyone else there speaks it, and indeed whether anyone is poised to take over in the long term. He must be in his 80s by now.
_________________
Make sleeping dogs tell the truth!
Homebuilt keyless U12 7x5, Excel keyless U12 8x8, Williams keyless U12 7x8, Telonics rack and 15" cabs |
|
|
|
