Perseverance pays off for parts

Jack Stoner · From: Kansas City, MO

I have a Roland Octa-Capture (recording interface unit) that has a defective headphone jack. I originally contacted Roland support and was told the jack is not available. I also contacted one Roland factory authorized service center and was told the same thing. The jack is a PC mounted "Jalco" jack and many internet searches did not turn up anything in the US - either the jack or a suitable substitute. I did find one listing in an eastern European country but no way to attempt to purchase it. Jalco is a Japanese company and a query to them was never answered.

One last attempt with Roland and I sent support an e-mail to see if the small sub assembly that the jack was on was available. Their response was that it was available as part of another assembly and the cost was $248. They gave me their parts department number if I wanted to order it. I wasn't going to pay $248 (plus shipping) just for jack. On a whim I called the Roland parts department and Surprise! they have the jack and I was able to order it (actually ordered two considering its not very rugged and that same jack is used in other outputs on the unit). Price was high ($15 for two) for a 50 cent jack but there was no other choice and I will be able to repair the unit.

Bottom line, if told odd-ball/proprietary parts are not available, don't give up.

Jon Light · From: Saugerties, NY

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