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Topic: Advice, Remington Damaged in Shipping |
Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 1:13 pm |
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I purchased a Remington SD-12 last week and it arrived yesterday. Damaged. It was shipped in the case without any boxing, tape or protection, just the case. It arrived with clear packing tape somewhat holding the case closed. The latches were damaged and missing and the guitar had fallen out of the case. The shipping company placed it back in the case and stacked the legs and rods on top of the undercarriage then taped it shut. It was a great deal on a beautiful guitar that is now damaged. Wisdom, when you ship anything as precious as the wonderful instruments take a little time and box them up safely. I'm sick thinking about it. I'll post guitar pics later. Lyndle(seller) stated that he had a shipping place pack it and ship it. He's not at fault but don't trust these things to a shipping company unless you watch them pack it up.
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Jon Light
From:
Saugerties, NY
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Posted 1 Aug 2013 1:34 pm
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I would hold any seller who allowed a guitar to be shipped this way 100% responsible for the outcome. That is beyond anything I've ever seen or heard of. "He's not at fault"....nonsense.
Shaking my head.
Last edited by Jon Light on 1 Aug 2013 1:35 pm; edited 1 time in total |
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Doug Beaumier
From:
Northampton, MA
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Posted 1 Aug 2013 1:35 pm
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Sorry to hear about this, Daymon. I experienced the same thing about 12 years ago. I bought a mint condition 1961 Fender pedal steel guitar on eBay, with a mint condition cream tolex Case. The seller shipped it in the Case only... no box. It arrived Smashed... a hole in the side of the case and wood splinters everywhere. The case was a total loss. The guitar's finish was also damaged. For the next five years, every time I bought an instrument on line I reminded the seller to BOX IT!
_________________
My Site / My YouTube Channel
25 Songs C6 Lap Steel / 25 MORE Songs C6 Lap Steel / 16 Songs, C6, A6, B11 / 60 Popular Melodies E9 Pedal Steel
Last edited by Doug Beaumier on 1 Aug 2013 7:06 pm; edited 1 time in total |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 1:41 pm
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| The cases are made for nothing more that carrying around and storage NOT shipping. Not much I can do with the seller, he did insure it but we all know how long a claim takes with all the major shipping companies. I'll call Herb or Bobby and see if they can help with the fixes on this Remington. |
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Al Risbeck
From:
Iowa, USA
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Posted 1 Aug 2013 2:08 pm shipper ?
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Daymon which carrier was the shipping co. ?
Al
_________________
Mullen Discovery, GK mb200 with Eminence EPS-15C, Fender steel King with Eminence EPS-15C,Nashville 400 amp, with EPS-15C,Evans FET500 with Peavey 1501 BW Goodrich L10K V.P.(2),Goodrich L120, Bose L1 PA with ToneMatch 4 Mic control board |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 2:12 pm
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| Hey Al, It was shipped by UPS. |
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Al Risbeck
From:
Iowa, USA
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Posted 1 Aug 2013 2:30 pm
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That who I have to ship your amp by, I've had good luck with them in the past, but always packed them myself, they are the only ones who pick up in this little town.
Al
_________________
Mullen Discovery, GK mb200 with Eminence EPS-15C, Fender steel King with Eminence EPS-15C,Nashville 400 amp, with EPS-15C,Evans FET500 with Peavey 1501 BW Goodrich L10K V.P.(2),Goodrich L120, Bose L1 PA with ToneMatch 4 Mic control board |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 2:35 pm
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Al, this was more of a not properly packed problem than a shippers problem. UPS is rough and thats why we need to pack it good.I'm sure the latches got knocked off on their conveyor system or something and from there it was just a train wreck. I've purchased multiple guitars and etc. and this is really the only time I've seen damage. Could have been prevented had a little cardboard, tape, foam or paper or bubble-wrap been used. 30 minutes spent packing would have saved this guitar. Literally turned a great buy on a good guitar into more trouble than I want to think about right now.
_________________
Steel Learnin'
'66 Emmons Bolt-On, Sho-Bud LDG, Sho-Bud Fingertip, Rus-Ler D-10, '70 Emmons, P2P Bad Dawg, Fender '59 Bassman, Fender Twin Reverb and Rick Johnson Cabinets. Evans 300 Hybrid, Evans SE-100, Evans FET500, Previous and Proud previous owner of James Blonde, Brownie, and Rosalee. |
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Jon Light
From:
Saugerties, NY
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Posted 1 Aug 2013 2:45 pm
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Daymon--in the topic title you ask for advice. In my opinion this is a failed transaction and the responsibility to make things right is on the seller. This should not be your headache. This guitar should be back in his possession and the money should be back in your account. It should be up to him to make an insurance claim against UPS (which will fail because this time they will actually not be lying when they say that it was not packed properly). Then he can try to get compensated from the packer.
It should be his problem, not yours. |
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Carl Mesrobian
From:
Salem, Massachusetts, USA
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Posted 1 Aug 2013 2:49 pm
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I don't know about UPS, but Fedex will take the entire package, with packing, inspect it and send back to shipper (seller), and make a determination from that
Some music dealers have insurance that will cover damages not paid out by the carrier (UPS in your case), but I believe that the shipper gets the money. My understanding is that the shipper owns it until it's in your hands and signed off, so the damage claim would be made by the shipper - I could be wrong, though.
Sounds like I would go after the shipper for negligent packaging.. Contact UPS!
Without reading all the posts I am in agreement with John Light 100%. Been there done that...
Don't confuse carrier (UPS) with shipper (seller) 
Did I tell you about the Emmons D-10 I got that was packed the string side up in the case? 4 of the tuning machines broke off. Luckily got some tuners from members on the Forum!!
_________________
--carl
"The better it gets, the fewer of us know it." Ray Brown |
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Scott Duckworth
From:
Etowah, TN Western Foothills of the Smokies
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Posted 1 Aug 2013 3:08 pm
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Shipper should contact the shipping service (or packing service) and expedite and claim.
_________________
Amateur Radio Operator NA4IT (Extra)
http://www.qsl.net/na4it
I may, in fact, be nuts. However, I am screwed onto the right bolt... Jesus! |
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Dwight Lewis
From:
Huntsville, Alabama
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Posted 1 Aug 2013 3:19 pm Shipping woes
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Damon, I am feeling your pain. I had this same thing happen to me and the shipping company was UPS. The company that packed and shipped it had no idea what a pedal steel guitar was or how it should be handled when packed and shipped. It was busted when I got it, then UPS came to get it and they took it unpacked and sent it back to the shipping company with extra damage.  Needless to say when I got it back I felt like crying. And on top of that the seller almost accused me of the issue at hand and completely washed his hands of the situation, UPS didnt want to pay. But the shipping company made good and compensated me for the damage fairly quickly. I did some praying for sure. GOD is wonderful. I got everything repair even better than what the guitar was when it left the seller the first time. Hoping everything works out for you friend. But I didnt post anything about it because I didnt want to slander anyones character or go back and forth. But our community(steelguitar) should always take good care ourselve when packing and shipping these. Cause these are jewels and they should be shipped on flowery beds of ease, for sure.
My 2 cents.
_________________
Dekley 7p4k(PRS-10C), BMI S12 5p5kn |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 3:31 pm
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Thanks guys. Jon, my use of "advice" was to advise those shipping to take the time to pack properly. Not to ask what to do. Sorry about the confusion. Stuff happens often and in this case could have been prevented with a little extra care. Seller used a shipping store to pack and ship, they failed miserably. I still can't believe UPS accepted it unpacked and with shipping label simply taped to the case. Sad deal, but it'll all work out.
_________________
Steel Learnin'
'66 Emmons Bolt-On, Sho-Bud LDG, Sho-Bud Fingertip, Rus-Ler D-10, '70 Emmons, P2P Bad Dawg, Fender '59 Bassman, Fender Twin Reverb and Rick Johnson Cabinets. Evans 300 Hybrid, Evans SE-100, Evans FET500, Previous and Proud previous owner of James Blonde, Brownie, and Rosalee. |
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Gary Schlotterbeck
From:
Hagerstown, Maryland
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Posted 1 Aug 2013 3:34 pm Claim
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| I've seen damaged items of all sorts over the years. A claim needs to be filed ASAP. If the seller has a receipt for both packaging and shipping from a UPS Store; that is all that is needed as proof that the guitar was supposed to have been properly packaged for shipment. But that needs to be spelled out on the receipt. I've bought and sold steel guitars for over 40 years, One thing I've always done is take pictures of the guitar both before packaging, and during various stages of packaging; and ALWAYS insure it. One more option to get a quick resolution; call your local Television News Consumer Hot Line; for something like this they may come out and do a segment on your problem. It sounds to me that UPS seriously dropped the ball on this. But remember, only a very few UPS stores are company owned; most are Franchises. However, if a local TV consumer hotline goes on the air with this, UPS Corporate will move quickly to take care of you, or the shipper. |
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Wesley Medlen
From:
LaCygne,Ks
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Posted 1 Aug 2013 3:43 pm
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DWIGHT HAS IT RIGHT I BOUGHT AN EXCELLENT BMI SD10 from Dwight about 4 yrs. ago it was packed extremely well I don't know if he or UPS did it but it would be hard to damage it. I also received another one from Ohio boxed with bubble wrap it was done well and shipped by Fed Ex
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Justice S10 Jr, Gibson Electra 6string, Boss Katana 100, Steelers Choice ,Gretsch 6 string lap, Hilton VP |
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John Brock
From:
Xenia, Ohio
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Posted 1 Aug 2013 5:43 pm
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Shipped without insurance??
_________________
GFI S10 Nashville 400 Epiphone J200 Kentucky BM650 Mandolin Fender 112 Alvarez 5018 12
Rus-Ler Deluxe |
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Bill Howard
From:
Indiana, USA
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Posted 1 Aug 2013 5:58 pm Video of UPS throwing packages
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I have a Pedal Steel on the way by the GREAT UPS, It took them 3 full days AFTER the seller took it there for it to leave the facility,I think He also paid these JERKS to pack it,I will probably end up with some toothpicks out of the deal. I always enclose the steel in another box as well as bubble wrap parts on one I taped knee levers to pull rods to keep them from flopping around I wrapped leg bag up tight then put some nylon tie straps on it.
But the shipper should have insured it and if you paid via Pay Pal you have I think 21 Days to file a claim and get your dough back. This makes me sick and I totally understand the thrill of getting a new guitar then wa-lah it is trashed good old UPS I think they play catch the package with items, Wasn't that UPS that they had a video of delivery driver tossing the package over the fence here is one tossing someones STEEL ?
check it out
http://youtu.be/bd85gflChgM
http://youtu.be/bd85gflChgM |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 6:20 pm
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It was insured. Just takes a while for claims and considering it wasn't properly packed I'm betting it'll be a problem. I'll sort it out over the next few weeks. Just mentioning the fact of how important packing is.
_________________
Steel Learnin'
'66 Emmons Bolt-On, Sho-Bud LDG, Sho-Bud Fingertip, Rus-Ler D-10, '70 Emmons, P2P Bad Dawg, Fender '59 Bassman, Fender Twin Reverb and Rick Johnson Cabinets. Evans 300 Hybrid, Evans SE-100, Evans FET500, Previous and Proud previous owner of James Blonde, Brownie, and Rosalee. |
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Mark van Allen
From:
Watkinsville, Ga. USA
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Posted 1 Aug 2013 6:47 pm
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I got a used steel just today shipped via UPS like that, just in the case with some clear tape around it. I was shocked, but absolutely no damage, somehow. Dodged a bullet for sure.
_________________
Stop by the Steel Store at: www.markvanallen.com
www.musicfarmstudio.com |
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Lyndle Gregory
From:
Oklahoma, USA
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Posted 1 Aug 2013 6:49 pm
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Hey This is the shipper. I insured the guitar and paid extra for the shipping agent to pack the guitar. I have shipped other items with them and never had a problem. I will be showing the pics and the email to them and find out why the lied to me. Im so sorry this happened. I was sick also when I heard about it. I will never patronize this shipping agent again. Again I am very sorry.Perhaps some of the critical remarks toward me should know the facts first. Daymon has been super nice is this transaction and I am not directing this post toward him.But to the others I dont consider myself stupid for using a agent I have used before without any problems. That said no hard feelings toward anyone I feel as bad as anyone this happened. Thanks Lyndle
Last edited by Lyndle Gregory on 1 Aug 2013 6:54 pm; edited 1 time in total |
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 6:51 pm
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Simply mentioning that we really need to take packing serious and do our part to prevent damaging fine works of art and passion we see in these guitars. Not blaming anyone. Seller and I are just fine and this guitar will be back to normal. No stress no worries, just pack them good, the shipping companies don't know or care what's in the box.
_________________
Steel Learnin'
'66 Emmons Bolt-On, Sho-Bud LDG, Sho-Bud Fingertip, Rus-Ler D-10, '70 Emmons, P2P Bad Dawg, Fender '59 Bassman, Fender Twin Reverb and Rick Johnson Cabinets. Evans 300 Hybrid, Evans SE-100, Evans FET500, Previous and Proud previous owner of James Blonde, Brownie, and Rosalee. |
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Doug Beaumier
From:
Northampton, MA
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Daymon LaPoint
From:
Jasper, Texas
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Posted 1 Aug 2013 7:20 pm
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Thanks Lyndle. Mark you just helped make my point. Thank you. These shipping places don't care, the cases feel strong and sturdy and they probably think what good will cardboard do and they tape them shut. Sad deal for sure but all is well. Make certain when you drop your guitars off at the shipping store that you instruct them to pack it with protection, and maybe wait around while they do it. Lyndle got lied to and we ended up with a damaged steel. Lyndle shout when you can brother, I'll update you as things develop. We are good and please don't stress.
_________________
Steel Learnin'
'66 Emmons Bolt-On, Sho-Bud LDG, Sho-Bud Fingertip, Rus-Ler D-10, '70 Emmons, P2P Bad Dawg, Fender '59 Bassman, Fender Twin Reverb and Rick Johnson Cabinets. Evans 300 Hybrid, Evans SE-100, Evans FET500, Previous and Proud previous owner of James Blonde, Brownie, and Rosalee. |
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Doug Beaumier
From:
Northampton, MA
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Lyndle Gregory
From:
Oklahoma, USA
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Posted 1 Aug 2013 7:30 pm
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| I found my receipt and will be presenting the store with the pics and problems tomorrow. I will let you know what they said. Yeah it was a lesson on my part, but I just acted on past experience. I used this same store to ship a guitar to Daniel Cromier in Lousiana and there were no problems whatsoever. Dave I hope the damage was not too extensive. I really like the way the steel looked. Best of Luck Lyndle |
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