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Topic: International kit shipments please read |
Ken Fox
From:
Nashville GA USA
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Posted 14 Aug 2013 9:14 am |
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I recently updated my webpage to change shipping charges. We now offer only free shipping to the lower 48 by First Class Mail. When we ship to the US I print the label here at home and mail from home. International shipments are carried to the post office by my wife to be mailed out. The cost is almost $5.00 more in postage than US mailings, as well as the cost to drive to the post office to mail the order. I did show kit prices with shipping included and additional kits less the shipping charges. I have now edited the page again to show on each item that it is US shipping only, that way people do not have to read the whole page.
I posted this on the Forum recently but assume everyone has not seen that. I did recently add a $4.00 surcharge for international shipping or an upgrade to Priority Mail for US customers.
I guess it was not clear enough and I asked a Canadian member to revisit the website to add that $4.00 charge. I got this reply:
Ken;
I revisited your website, where do I find the charge on the site for
international shipping??
Also on your site it states shipping included.
In my estimation this is a very poor way to do business, Looks like I've
just been taken for 29.99 in US funds.
I would like a reply from you on this matter telling what I should have
done to have ordered correctly.
I really do not appreciate such an email. I am retired now but do keep up the chip sales. I do not need someone telling me how to run a business. Much more of this and I may shut down the website entirely.
Also I am sending a full refund, as I have no desire to do business with this individual. |
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Andrew Overtoom
From:
California, USA
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Posted 15 Aug 2013 10:44 am Been there!
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Hi Ken
I understand how you feel. I deal with customers through the internet too and for some reason a certain percentage of them love to fly off the handle and send this type of indignant email at the drop of a hat. Don't let it get to you, I think the best response is what you did -- cut'em off! They need to learn their manners somehow. 
Keep up the great work, I have your reverb unit and your guitar amp and wouldn't part with either. And keep your kits available please!
Best
Andy |
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Rich Hlaves
From:
Wildomar, California, USA
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Posted 15 Aug 2013 12:08 pm
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Oh man, what a drag. I had a customer call and want to return a part that was received "broken". Brand new but "Broken". I told her I would examine the damaged part when when it arrived and issue credit if in fact the item was damaged or defective.
It came the other day. I received the old piece, used, that they were replacing. No credit will be issued and I'm closing their account. I will not be lied to.
Right them off Ken. Consumerizm has risen to the point of theft. The little guy cannot afford the no questions asked policies of the big box stores. Fortunately most people are honest I do business with.
_________________
On man....let the smoke out of another one. |
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steve takacs
From:
beijing, china via pittsburgh (deceased)
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Posted 18 Aug 2013 9:18 pm assumption error, Ken
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| Ken, it is obviously your fault all the way making the assumption this customer knew how to read. steve t |
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