Emmons - Ron and Rebecca Laisley

Paolo Ercoli · From: Italy

Hi everybody,
I'm a steel guitar player from Italy, and here I just want to let you know that a friend of mine here is waiting for his PSG since last december, and as a result of all his emails (for which they never answer) and telephone calls (for which they never answer) he still got nothing. They don't give a simple explanations of what's going on, not a word of excuse, nothing. Silence. And he also give them about $ 5000 for this PSG. It's better that I don't write all the trouble he went thru, and how frustrating this is. They don't want to send his pedal steel, and we don't know why. Just be careful od these people, this is what I wanted to say to you. They took his money, and dissapeared. I know that they are there, because I've tried to send an email from a different address (that they never saw) and after few hours they wrote me back. When my friend write or I write, they never answer. This are really bad people. Please pay attention. This is a very sad story, I'm hoping that would never happen to you. And it's not a good pubblicity for a Company so fine like Emmons.
Thanks.
ciao.
Paolo.

Kevin Hatton · From: Buffalo, N.Y.

Paolo. Something is wrong. Hopefully Ron will come on the Forum and address this situation. It needs to be addressed.

Paolo Ercoli · From: Italy

Something is wrong ? man, maybe you don't have an idea of how a person can feel about it.
From april 2009 till the end of august 2009 they ALWAYS said "next friday we will send it". Eery weeks like this. And they never told us why they never do it. I mean, we understand everything, we know there could have been some problems, but , at least, wouldn't you tell a customers what's going on ? it's so difficult ? you can say what you want, that you are busy, that youa re alone and don't have time, that you tired, that you are sick, that you have a headache, everything you want, I understand. But nothing at all ? and not even a "sorry, we are late, we have so many orders that yours probably will be ready in 10 years". This will be fine anyway, because it's something at least. How can you NEVER give a feedback to someone who gave you $ 5000 ? After August, they never wite again. We wrote hundreds of emails, and did hundreds phone calls. Nothing. When last week I've wrote to them with a different email address, magically they answered.
I, WE, have no words. Really, you don't know how we feel about it. And anyway, till now, I told you about 10% of all the story. You don't have an idea of how bad they are.
sorry.

Gary Preston · From: Columbus, Ohio, USA

I hope they respond soon . The Emmons are still the state of the art for sound ! G.P.

Kevin Hatton · From: Buffalo, N.Y.

Paolo, when I said something is wrong, I meant with them. This is not the first complaint here about people not getting their guitars from Emmons Co. that they ordered. If what you are saying is true its an ethically wrong situation that will reflect badly on the company. I would never buy a guitar from a company with this kind of track record for customer service.

William Litaker · From: Kannapolis, North Carolina, USA (deceased)

Wow Paolo, I am so sorry to hear that.....William

Joe Miraglia · From: Jamestown N.Y.

There are many good people on this forum,maybe someone will be able to help. Good luck. Joe

Stuart Legg · Posted 11 Feb 2010 7:43 pm

When you say last December do you mean December 2009? If so that’s less than 3 months
I thought we all were aware that you were not going to get a new Emmons in less than a year
Even if you ordered it in December of 2008 that’s just a month and a half over due.
Unfortunately most new PSG are sold direct from the factory because each one is custom built for each individual and every player wants something different. That’s a whole different animal compared to the way most instruments are purchased from a retail store. Custom built you’re looking at months and years with your deposit tied up and you nor do the people at the factory know when you’re going to get your PSG.
Sure we get a custom built PSG and we’ve cut out the middle man and saved a couple of dollars but we have to wait forever for our PSG and worry about the big deposit we paid down especially knowing that most Steel guitar co. change owners or go out of bussiness eventually. But we all understand all that before we plop down our money.

Russ Wever · From: Kansas City

Eric West · From: Portland, Oregon, USA, R.I.P.

I don't have a dog in the fight, but if it was me, I wouldn't take a few grand from anybody for an unspecified "future delivery" without a very well defined contract, let alone give somebody money for one.

It causes more problems on either end than it's worth.

The Internet is a very two edged thing, and it can cause as many problems for a business or person as it can solve.

Actually more.

JMHO.

Smile

EJL

CrowBear Schmitt · From: Ariege, - PairO'knees, - France

i'm very sorry to read about your dilemma Paolo
this is not the first time this has happened especially for customers outside the USA
it's a shame you did'nt ask here for some advice first
somebody would have set you straight
it is highly recommended that foreigners go through an authorized Emmons dealer if they want to get an new Emmons
yes, they're will be a long wait but you won't be put in limbo
Good luck

Paolo Ercoli · From: Italy

Thanks to Gary, Stuart, Russ, Eric, and all the others for your nice feedback. Kevin, sorry, I know that when you wrote "something wrong" was about them, don't worry, I just repeated your words for a kind of confirmation... . Anyway, I also understand what you're saying Stuart about waiting and waiting for years, and this is not a problem, IF YOU KNOW IT. I mean, all the question is here : which is the difficulty to write an email to a customer (once in awhile eh, I don't pretend every week.....don't pretend every month...don't pretend every year...but maybe one time at least) to explain what's going on ? to say sorry we are late again ? to explain why for 5 month in a row they say "nex week we'll ship it", and they never do it ? We are not angry for the delay, we are just asking WHY. Once that we know why, it's ok, the question is finish, we'll wait. But at least, don't tell every week that you'r going to send it, and than you don't do it. And then you don't write me for months.
I mean, are we kidding ? Thanks everybody anyway for your words. I HATE to do this on o forum, this is bad, I know, but I live far away, what else can I do.
Ah, yes, when I said "last december", I meant 2008, not 2009.
ciao.

Paul King · From: Gainesville, Texas, USA

I too have no fight in this subject. I am wondering why you paid $5000 up front for a guitar? I am not aware of any steel guitar manufacturer asking for the full amount up front. I know some ask for a deposit but it is nowhere near the full price of the guitar. I would bet you that the guitar will be delivered. Emmons Guitar Company just does not have a reputation for taking money and not delivering the product. I too would be interested in hearing their side of this subject. Ron and his wife as I understand it are fine people who are just trying to make a living like the rest of us. Hopefully your situation will be resolved real soon. When you receive the guitar, I would recommend you post on this forum you did receive the product. Emmons guitars are not the only one where there is a long wait for their guitar.Best wishes.

B.Jenkins · From: Parkersburg, WV...U.S.A

Seems like I heard this same song before a few years back..
Billy

Paolo Ercoli · From: Italy

Ok, as I told you, you know part of the story, but it's the part of the story for which we don't understand their behavior. Now I tell you from the beginning.
My friend ordered the PSG in 2008. They said that was a long time order, but that if he wanted there was ready one that they had in the shop, and that they could deliver it immediately to him. So he decided to go with this one, and he paid that amount.
This was june 2008. This pedal that was already ready in their shop came in the middle of august 2008. The things is that it was damaged (I'm not talking about a damage of the case because of the shipping), and not very well built, it had a lot of problems that my friend technically explain to them (he's very good in this kind of things, because he also able to repair instruments and it's in the pedal steel business from a long time now, it's not a beginner and he already have other 2 Emmons guitar, so he know how they should look for, in every way), sending to them also all the photos to show what he was saying. So it was impossible to play it, he never used it, because was broken, and other things. We have all the photos to show you if you like.
After many discussion they say ok, you have to send it back, we will give you another one. And this was december 2008. So, with extra money for him, he sent it back. From that time on they never wrote us back. Only from april (because we have an american friend here that called them) they answered that the new one was ready and that they were shipping it "next week". We are still waiting.
As I said before WE DON'T CARE waiting, but don't you think we deserve a normal mail in which they tell us what's wrong with this guitar ?
They have problems with money because the shipping courier ask them for something ? ok, tell us, and maybe we could help in this way, just to close this thing. If we don't talk to each other, how can we know and try to help ? What does it means this silence ? Now, the thing is that as a result of all, my friend Ivano paid all the money and more, and still got nothing, not even a mail saying "sorry Ivano, we still have problems (which one?), talk to you as soon as possible".
They are angry because a customer has been so bold to send back a damaged pedal steel, because he's not stupid and able enough to understand it was a bad one ? They are wrong so they have to fix it. They don't want ? just tell us. They have his money from june 2008. We are in february 2010 and Ivano still has nothing.
Not a simple word from them.

Olli Haavisto · From: Jarvenpaa,Finland

Stuart Legg · Posted 12 Feb 2010 7:56 am

Paolo, my 2 cents would have been a little different had I known the the details as in your last post. I don't have a clue what to say except to tell you to cheer up. I'm sure after this they will get a PSG shipped soon.

Brian Henry · Posted 12 Feb 2010 8:44 am

Paolo, There is a reissue push pull on their website for sale right now!! Here is the link

http://www.emmonsguitar.net/pushpull.htm
_________________
LOOKOUT MOUNTAIN GEORGIA

Lonnie Wells · From: The Buckeye State

Hi Paolo,
FYI, I dropped by Emmons factory last week and Ron did some adjustments on knee levers on a pp I have. Actually Ron went out of his way to take care of my guitar on spur of moment time. I could see he is very busy and spends most his time in the shop.
I don't know your case and am sorry to hear your frustration but I can tell you there were several guitars built and/or in building process. I also saw several parts orders waiting to be packed up.
I would think your case will eventually end on a good note.
regards, Lonnie

Paolo Ercoli · From: Italy

That's great Lonnie, at least I know he is alive.
The PSG that My friend Ivano is waiting for (that seems to be ready from last april), it's black, and really looks like the one that you sent me the link, tbhenry.
Again, everybody, when I first posted here I know it could have been not nice, but I cannot admit this absence of feedback, after all this time. Even if we didn't write to him, don't you think anyway that should be his "job" to write once in awhile and tell us something ?
What about then the stress that my friend is going thru ? I think this is the saddest thing. The money, they come and they go (in this case, they go..), but Ivano have gone to sleep all these month thinking of his pedal and woke up every morning with this thought. It is right to treat people like this ? And he also have to play at concerts, and he still can't do it, and it's waiting and waiting for nothing. He's very angry. We are in the hands of hope, there is nothing else we could do. But I'm about to take the decision to find a cheap fly and go there. I'd like to see his face.
Thanks again everybody.

chris ivey · From: california (deceased)

i'm with you paolo, sorry to hear this. i think your friend is due an explanation, apology and compensation. just because a business is short handed and busy is no excuse for lack of communication (of which this company has been guilty of before). we would all like to hear how this turns out. hopefully with a happy ending. the final result will affect the company, depending on how they deal with it.

the first faulty guitar should never have been sent to start with.

Paolo Ercoli · From: Italy

Exactly Chris, they should give him 3 pedal steel for compensation. Incredible.
Imagine you, that have to play in many concerts, and from august 2008 till now, not to be able to play.
Who can compensate all this time gone away ?
And not a word like "sorry" from them ?
no way.

Bill Mayville · From: Las Vegas Nevada * R.I.P.

Paolo

I stopped using Capitol letters when writing about
emmons.Used to be the best in the world,bar none.Expect the delivery anytime he wants.I would not order any custom.I ordered Pea cock Blue.They were so far behind delivery,that I then ordered
a lacquer finish,since I also ordered a Mullen D-10.
30 days on that one. Finally got my wife to call them.once a week. I was way to mad to call,after paying them up front. It finally came .I was tickled.The Peacock Blue was GREEN.Endplates shined
on my old emmoms.Not this one. Bobbe Seymore wrote a great article on this Co.Find it and read it.You'll feel better.
How in the world can anyone sell an older emmons(including me).NO comparison.
You'll get your guitar and will more than likely,love it.I have never heard of someone never getting there's.
Bill
_________________
Bill Mayville
06 Jackson Commemorative ,S 10
Black.For Sale . $18,000 Kidding

Kevin Hatton · From: Buffalo, N.Y.

Bill and Paul, this is not the first time this has happened. Look back at Forum postings. Ron Lashley Jr. needs to come on here and address this man. This is not right. Its a disgraceful situation and needs to be fixed immediately. Reputation is everything in this business. How can you treat a customer this way?

Paolo Ercoli · From: Italy

No, sorry, I didn't look at the oldest posting. I just wanted to submit my (Ivano) situation, just to show you guys how these people "work". I'm sorry if this had happened to others. But I steel trust people.
Thanks for your support Kevin. Ivano will be very happy to have all these "internet friends".

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