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Topic: Help quick |
Mike Bowles
From:
Princeton, West Virginia, USA
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Posted 23 Jul 2009 1:21 pm |
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i need help with my grandsons computer.i can get him online and he can send im's but when i try to do a search, it will say page not found and a page keeps popping up saying personnal virus program which he doesn't have. any help will be appreciated.
thank you
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Mike Bowles |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 23 Jul 2009 1:34 pm
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Mike:
Wiz will have more info, but to start go here:
http://www.malwarebytes.org/
and download the free version available on the left side of your screen.
Install the application and update it before you actually run it if you see a link to do so.
Do a "perform full scan" and report what it reports when it's done.
The warning on your screen on your grandson's computer is likely fake, so don't poke any link it suggests. |
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Mike Bowles
From:
Princeton, West Virginia, USA
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Posted 23 Jul 2009 2:36 pm help
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that is 1 of the problems. i can't go to any web site but i can use yahoo mess but can't get mail. i'm at a loss
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Mike Bowles |
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John Cipriano
From:
San Francisco
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Posted 23 Jul 2009 8:44 pm
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Get on a different computer if possible and download MBAM, Firefox, and anything else you might think is useful, like Spybot and some free antivirus. Then burn it to a CD or put it on a USB drive and load it on the computer to fix.
Don't click on any prompts you get from the antivirus. If you have to download anything on his computer then install Firefox and use that.
Be careful using the USB on another computer after that. CDs are better for this because if there are any viruses that spread by external drives they can't spread to the CD.
I usually have Process Explorer with me:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Sometimes the malware will prevent you from running or installing anti-virus or anti-malware. So you might need to use Process Explorer and Google to figure out which programs are the malware and close them. If they keep reopening then Process Explorer will allow you to suspend them, which gets around this to some degree. Then you can install and run your MBAM or whatever. |
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Wiz Feinberg
From:
Mid-Michigan, USA
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Posted 24 Jul 2009 7:56 am
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Personal AntiVirus (PAV) appears to be one of the new rogue (fake) anti virus programs sent to us, with love from Russia. It is similar to XP AntiVirus, AntiVirus 2010 and all the other fake, tandem infections distributed via browser and browser plug-in vulnerabilities. MalwareBytes AntiMalware is one of the best at terminating and removing these threats.
You should begin the fight by booting into Safe Mode With Networking, on the infected PC, into the Administrator account. Install MBAM and update its definitions, then perform a quick scan and removal. Reboot as required and go back into safe mode with networking. Run MBAM again, checking for new updates first. MBAM has multiple updates every day.
If you have multiple logins you should login to each one that is shown on the Welcome Screen, in Safe Mode and disinfect each identity. Various types of malware install entries in the system Registry to launch under each login identity, as you login to them, in addition to system-wide startup entries.
Also, you may need to disable System Restore during the disinfection process, because many nasties are backed up in System Restore and get restored when you reboot into normal mode. This can be done from within Safe Mode. Once the PC is clean in Safe Mode, reboot into normal mode and scan again, from each login identity. Also update any anti virus program and scan with it, to remove actual viruses. When the PC is completely clean, re-enable System Restore.
After you have cleaned the PC completely you can use the option to pay to license MBAM, which turns on automatic updating and a realtime malware monitor/interceptor module.
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"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
Main web pages: Wiztunes Steel Guitar website | Wiz's Security Blog | My Webmaster Services | Wiz's Security Blog |
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