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Topic: Hatton Cases, Maybe think twice |
Blaine OBrien
From:
San Francisco, USA
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Posted 20 Jul 2023 8:41 pm |
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I hate writing negative reviews. I especially hate it in this forum. I often brag to my fellow six-string players how amazing and supportive this group of musicians and tinkerers is. But, with that in mind, I feel like I have a duty to let people here know. I was looking to have a new steel case that would help me lighten the load of my Show Pro double neck. Everything I read said that Hatton split cases was the way to go. There was one negative review on the forum, but I had hoped that it was an anomaly. It was not. Kevin Hatton was incredibly hard to communicate with. In the end I sent him my money and months later I got a case, that seemed of fine quality, but wasn't what I wanted. Since then I have been completely ghosted. It's been months. I offered to pay for return shipping and any difference in costs in order to save my investment, but he has not returned a single message. I know that my investment is lost at this point. I know others have had better experiences working with Kevin and I also know some have had similar experiences to mine. I guess all I'm trying to say is that, there are tons of amazing people on this forum. Maybe Kevin is or was one of them. I just didn't have that experience and now I'm out months of waiting and the money I sent. So if you're looking for new steel cases, maybe don't gamble and find someone that doesn't have mixed reviews. ¯\_(ツ)_/¯
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Show Pro D-10, ZumSteel Encore, Evans SE200, Milkman The Amp 50 + Telonics 15" |
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Kevin Hatton
From:
Buffalo, N.Y.
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Posted 21 Jul 2023 12:42 am
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You can't make this stuff up. This man ordered a single case and then came back after he received the case and told me he meant to order a set of split cases. ???
He NEVER said split cases. He said he was interested "in a new case" for his guitar. When I shipped I told him that "his case" was being shipped. You can't make this stuff up folks. It just happens. If this wasn't so sad it would be comical. I don't want to have anything to do with him. This order is complete. |
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Jim Saunders
From:
Houston, Texas, U.S.A.
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Posted 21 Jul 2023 4:56 am Cases
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| I have split cases for my Mullen D-10, built by Hatton. They are nice quality and made within the promised time. I had no problems or issues to confront, so I won't comment on Keven's customer service. |
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Rick Baker
From:
Myrtle Beach, SC
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Posted 21 Jul 2023 5:04 am Hatton Cases
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Absolute top quality and Kevin is great to work with.
To complain about him or his work/customer service, well... I'd guess this is the wrong place to fart in the elevator just as you step off.
I think you are right, Kevin... sometimes, you just gotta walk away...
_________________
Emmons Legrande Lacquer SKH D10 9/7 ('cause I'm an Emmons guy)
Evans Amps
Quilter Labs DirectAmp Stereo Amp Simulator w/ Straight-Ahead Amps
1998 VG Strat (Roland G-5)
1988 Squire Strat (Cousin Kenny said so) |
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Bill McCloskey
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Posted 21 Jul 2023 5:09 am
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| I ordered split cases from Kevin. He answered every email and the cases were made in record time. They are excellent and Kevin is easy to work with. |
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Tom Wolverton
From:
Carpinteria, CA
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Posted 21 Jul 2023 5:42 am I won’t buy Hatton anymore
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I bought a Hatton case for my Fender Stringmaster. It was a disappointment because he used screws instead of rivits to attach the hardware to the case. The screws would come loose and fall out. Kevin’s solution: he told me to put Gorilla Glue on the screws. I sold that case quickly. I prefer rivits. I now get my cases from Hugh Briley or Red Dirt.
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To write with a broken pencil is pointless. |
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Ken Byng
From:
Southampton, England
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Posted 21 Jul 2023 6:45 am
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Kevin made me split tweed cases for my Emmons push pull. It was a perfect fit for my guitar body plus the legs and pedal bar assembly. I made it clear what cases I wanted when I got my quote from Kevin, and our communication to and from each other was clear, unambiguous and professional. I would use him again in a heartbeat.
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Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E, |
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Erv Niehaus
From:
Litchfield, MN, USA
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Posted 21 Jul 2023 7:08 am
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Kevin made several cases for me without a problem.
Erv |
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Blaine OBrien
From:
San Francisco, USA
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Posted 21 Jul 2023 7:10 am
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Hey I can't tell anyone who to believe. I'm telling my truth and I'm trying to be helpful. This is the first I've heard from Kevin in months. I had to post here to get a reply. And Kevin, you're response indicates to me how you treat customer service. I have, not once, been rude to you and have only tried to work with you to rectify the situation. I don't want a tiff, I just want people to make informed decisions. Calling an order complete when a customer is reaching out to you again and again just doesn't fit my definition. But I'll leave it alone now. I've said my peace.
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Show Pro D-10, ZumSteel Encore, Evans SE200, Milkman The Amp 50 + Telonics 15" |
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