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Topic: (belated) Thanksgiving in July - Telonics and Dave Beatty |
Susan Alcorn (deceased)
From:
Baltimore, MD, USA
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Posted 11 Jul 2016 8:42 am |
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The steel guitar industry (such as it were) is known for companies (made up of individuals we often end up having a personal relationship with) that have excellent customer service, and many will go the extra mile to make sure you are satisfied with their products.
However . . . I have never in my life encountered a company more willing to go that extra mile than Telonics, both in their research and customer service (this is not a Telonics ad, I like everyone). While I was on tour this last January, the cable to my volume pedal gave out on me. In desperation, I called the Telonics phone number and talked to Sophie Russo who transferred me to her dad (I didn't know it was Dave Beatty). That same day a replacement cable was on its way to my next destination. That small, but very big, act saved my tour. It also reminded me of how lucky I was to be playing one of their pedals.
Last year when I was in New Zealand, Paddy Long loaned me his Telonics amp. I was amazed at how many little features were on the amp that were specifically tailored for pedal steel guitarists and how little trouble I had dialing in a nice sound at various venues. Perhaps now I need to save for a new amp . . .
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www.susanalcorn.net
"So this is how you swim inward. So this is how you flow outwards. So this is how you pray."
- Mary Oliver
Last edited by Susan Alcorn (deceased) on 11 Jul 2016 7:34 pm; edited 1 time in total |
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gary pierce
From:
Rossville TN
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Posted 11 Jul 2016 9:05 am
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| The volume pedal, and combo amp are on the top of my wish list. |
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Paddy Long
From:
Christchurch, New Zealand
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Posted 12 Jul 2016 5:11 pm
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Susan just tell Dave I sent ya hehe ...
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14'Zumsteel Hybrid D10 9+9
08'Zumsteel Hybrid D10 9+9
94' Franklin Stereo D10 9+8
Telonics, Peterson, Steelers Choice, Benado, Lexicon, Red Dirt Cases. |
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