Telonics volume pedal problems

Rich Swiger · From: Nashville TN, USA

Hi has any one had this problem?
Friday night I was playing at John As here in Nashville and my Telonics pedal started giving me fits.
For no apparent reason the thing would momentarily go full volume. Just for a split second but it scared me off my packseat. This happened several times but luckily I had my good ole Goodrich for backup. Didn't expect a problem with this pedal.
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Doug Jergian's Sho Bud Super Pro II,SKH Emmons D10 8x5. 74 Emmons D10 PP lacquer Quilter Steelair, Telonix volume.

Stephen Cowell · From: Round Rock, Texas, USA

All light-dependent (photo) volume pedals have a vulnerability... if a spider or other 'bug' gets in there, it can cause problems like what you've described.

There is typically a light source and a light detector... the pedal uses a shutter to vary the light hitting the detector. Anything that gets in the way of the light can cause volume jumps.

Pretty sure you'll find something inside your pedal... blow it out and you should be good to go. Either that, or your light source might have an intermittent connection, wiggle stuff while you're in there.
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Ken Byng · From: Southampton, England

Rich
The Telonics VP is well known for its reliability. I bet if you contact Telonics they will encourage you to send it to them and they will carry out a permanent repair. They stand by their products 100%.
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Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E,

Richard Sinkler · From: aka: Rusty Strings -- Missoula, Montana

If memory serves me correctly, I believe Telonics says their VP doesn't use a light source.
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Billy Murdoch · From: Glasgow, Scotland, U.K.

My Telonics pedal has performed flawlessly for several Years.
I did have a similar problem one evening and found it was a loose thumb screw on a GL cable.
Best regards
Billy.

Ron Whitworth · From: Yuma,Ariz.USA Yeah they say it's a DRY heat !!

Hello Rich;
Yes your Telonics volume pedal is guaranteed for
100% - that will not be a problem.

You will have to ship it back to Telonics to have it checked out & repaired if necessary.

We do ask that you do this before you ship it back.
Please substitute both of your connecting cables
(steel>volume pedal & volume pedal>amp ) with another set of cables that you know are good.
There have been some issues in the past with cables being the problem
& when the pedal is tested at the factory there is nothing found to be wrong.
Just a suggestion to try before you ship your pedal.
I will notify Dave & I am sure he will be in touch with you altho it may be tomorrow
before you hear from him as they are closed today.
Thank You.
Ron

PS - Richard you are correct - no light source at all inside the pedal.
Of course there is the blue light shining outside.
_________________
"Tone is in the hands. Unless your wife will let you buy a new amp. Then it's definitely in that amp."

We need to turn the TWANG up a little

It's not what you play through, it's what you play through it.

They say that tone is all in the fingers...I say it is all in your head Smile

Some of the best pieces of life are the little pieces all added up..Ron

the value of friendship. Old friends shine like diamonds, you can always call them and - most important - you can't buy them.

Ken Byng · From: Southampton, England

I was right Very Happy

_________________
Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E,

Dave Beaty · From: Mesa, Arizona, USA

Rich, sorry I didn't see your post earlier this weekend, my computer at home is out being updated so I hadn't seen the Forum.
A number of good folks called me last night to let me know that you have encountered a problem, so I came into the lab before church in order to answer your post

We are very interested indeed in learning what might have happened. The Telonics laboratories are closed for the weekend, but in the morning, we will ship you a new pedal via overnight FedEx service, along with a prepaid label so that you can place your pedal in the same box/packing and send it to us for analysis.

To do this, we need the serial/model number of your pedal in order to determine the adjustments and option features of your pedal so that we can install the same settings and adjustments in the new pedal.
This will take the form; (FP-100) MNSSB-HB612345, or some variation of this. If someone has removed part of the lettering, just send us what you can discern and weâ€™ll make our best guess at the rest.
The only things that this will not tell us are the Minimum ON settings you might have adjusted to your personal taste. If you have made any of those adjustments, you will have to reset them on the new pedal.

After we receive your pedal, we can retrieve all the original model/serial information along with your personal settings, as all this information is stored deep in encrypted memory within our firmware and software in your pedal. (We bury such information in the code within our pedals and amplifiers so that if stolen, it is impossible for the thief to "scrub" the origin information.)

Our reliability engineers will determine the source of any problems we find, take corrective action on your pedal and any future pedals and notify you. If you wish to have your rebuilt original pedal back, we will exchange it with you at no charge.
However, if you wish to keep the replacement pedal, let us know at that time and you may do that instead.

Please contact Sophie at Telonics and provide the following information (which is required by FedEx):

Your full name
Your current shipping address
Whether that address is a home address or a business address
Your current phone number

Sophie can be reached daily from 8:00 AM until 3:00 PM at
480 892-4444 ext. 122
Or
sophie@telonics.com

If you would like to receive shipment tracking information, provide Sophie with a suitable email and she will route that information to you.

Please rest assured that we will have you up and running as quickly as possible. Thank you for your time and trouble.

Oh, by the way Rich, where did you buy your pedal?
I took a quick look and I didn't find your name in our factory records (but I could have missed it in my quick cursory look.)

Dave

Craig Baker · From: Eatonton, Georgia, USA - R.I.P.

Dave,
In the customer service arena, you're a hard act to follow.

You may not believe this, but several months ago, I had a CD player go bad, and I'm still sitting here waiting for Mr. Sony to get in touch with me.

Wouldn't you think he would have called by now?

Best regards,
Craig Baker 706-485-8792

cmbakerelectronics@gmail.com

C.M. Baker Electronics
P.O. Box 3965
Eatonton, GA 31024
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chris ivey · From: california (deceased)

Andy Eder · From: North Florida, USA

Good to know Chris. I am considering going Telonics all the way.

Ron Whitworth · From: Yuma,Ariz.USA Yeah they say it's a DRY heat !!

Rich - you issue will be taken care of ASAP.
Dave & Telonics cares about all of it's customers.

I hear some folks complain about Telonics products prices being higher priced than their competitors.
Here above is a perfect example of service AFTER the sale. We have all heard of it but here it is in action.
Sure, you may pay more up front BUT ... well, you can decide.
Ron
_________________
"Tone is in the hands. Unless your wife will let you buy a new amp. Then it's definitely in that amp."

We need to turn the TWANG up a little

It's not what you play through, it's what you play through it.

They say that tone is all in the fingers...I say it is all in your head Smile

Some of the best pieces of life are the little pieces all added up..Ron

the value of friendship. Old friends shine like diamonds, you can always call them and - most important - you can't buy them.

Steve Lipsey · From: Portland, Oregon, USA

I had a problem with my pedal - and as suggested, it was the cable, not the pedal, even though I was SURE that the cable was fine...99% chance that it is something else in the signal chain, try substituting before sending it back.

Wiggle your cable in all directions while playing to test it...
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Williams S10s, Milkman Pedal Steel Mini & "The Amp"
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Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

Dave Beaty and I are friends. Dave has been a success in his business ventures, because he takes care of his customers. Dave, wait until you get a pedal that comes in for repair that has been under water. I had a pedal come in for repair that had dropped off the top of a car doing 70mph, and the car behind ran over it. Had a pedal come in from Canada for the repair, and the guy said he just bought it new. Come to find out from date codes inside the pedal it was going on 8 years old. Good advise was given by Ron Withworth--Check your guitar cords, especially the George L guitar cords. Un-plugging and plugging in an old pot pedal is NOT a true test. Because you can make a defective guitar cord work sometimes by just touching it, let alone by unplugging the pedal and plugging in an old pot pedal. We have a lot of self proclaimed experts here on the Forum. Interesting to hear your pedal works from a light beam---which I know is false. It is refreshing to see a good person like Dave Beaty trying to help people. Keep up the good work Dave!

Ron Whitworth · From: Yuma,Ariz.USA Yeah they say it's a DRY heat !!

Yes Keith - eveyone check your cables 1st if you are having an issue & you think it might be your volume pedal & as Keith said above -

" especially the George L guitar cords. Un-plugging and plugging in an old pot pedal is NOT a true test.

Because you can make a defective guitar cord work sometimes by just touching it, let alone by unplugging the pedal and plugging in an old pot pedal."

Thank You Keith for your great helpful input!
Ron
_________________
"Tone is in the hands. Unless your wife will let you buy a new amp. Then it's definitely in that amp."

We need to turn the TWANG up a little

It's not what you play through, it's what you play through it.

They say that tone is all in the fingers...I say it is all in your head Smile

Some of the best pieces of life are the little pieces all added up..Ron

the value of friendship. Old friends shine like diamonds, you can always call them and - most important - you can't buy them.

Richard Sinkler · From: aka: Rusty Strings -- Missoula, Montana

Keith Hilton · From: 248 Laurel Road Ozark, Missouri 65721

The pedal I got in for repair that had been under water, probably came from a flooded basement. At least that is my guess.

David Mason · From: Cambridge, MD, USA

I'm still pulling for the spider. If that was, like, a pregnant female spider when you were zapping her with the Telonics beam, I hope the boys know to go haz-mat when they crack it open. Shocked

chris ivey · From: california (deceased)

i guess you missed the part about there being no light beam.

Rich Swiger · From: Nashville TN, USA

Problem solved.
Dave Beaty, overnighted me a new pedal.
WOW now that's customer service.
Thanks Dave
_________________
Doug Jergian's Sho Bud Super Pro II,SKH Emmons D10 8x5. 74 Emmons D10 PP lacquer Quilter Steelair, Telonix volume.

Ken Byng · From: Southampton, England

There are some great companies in the USA whose customer care is as good as it gets. Telonics is one of those.
_________________
Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E,

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