Just want to pass along an experience to you.
I ordered a maple and ebony bridge from Resophonic Outfitters.About a month later I called and spoke to a very pleasant woman,who confirmed mailing it,the address,and said that,no, she had not gotten it back.She said she would mail another one,free of charge.One week later,guess what? No bridge.I called,got Paul himself on the phone and he insisted he would UPS me another one,which arrived a couple of days later.Now he spent more in postage and shipping than the part was worth just to satisfy a customer.My hats off to Paul and his staff,great people.Thank you.[This message was edited by marley hay on 13 March 2001 at 04:39 PM.]
