Bill, if the guitar has been working properly and now is not and if the strings are the proper gauge, chances are that the nylon hex tuning nuts have been "overtuned", and should be backed off and retuned just enough to bring the notes up to pitch. Once they are overtightened it cause you to have to back off the tuning keys and as a result you are limiting the travel of the changer.
Hope this helps. You should have a very small amount of free travel of the tuning nut before the raise starts. If it is overtightened you will have no free travel.
Jerry[This message was edited by Jerry Roller on 10 May 2004 at 09:07 PM.]