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Topic: Peterson customer support |
Jr. Watts
From:
Calico Rock Ar.
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Posted 13 Nov 2012 6:24 pm |
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I wrote a post about frying my Stroboflip when I hooked it to the wrong power supply. I called Peterson to see if it could be repaired and talked to a lady named Sue. The first thing that she asked me was if I was the person who had posted (don't try this) on the forum. That tells me they are keeping up with what we are doing. to make a long story short, I was told to send it to them and they would repair it free of charge. You can't deal with better people. With that kind of support Peterson will be the only tuner I will ever buy. Strobo rack next. Thank you to Sue and Peterson. 
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Sierra 12/10 gearless, Gibson Console Grand, Homemade dobro, Gretsch 5122, Peavey Session 400 limited, Peavey Classic VTX, Spectra 30-7. |
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Scott Malchow
From:
Minnesota, USA
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Posted 13 Nov 2012 9:10 pm
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The Peterson folks (Sue in particular) were very helpful
when my strobo rack went down about a year ago...
They are a company that cares about customer service.
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In a time of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists.
~ Eric Hoffer, philosopher and author 1902-1983 |
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Jr. Watts
From:
Calico Rock Ar.
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Posted 13 Nov 2012 11:19 pm
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They rate right up there with Snap-on tools and that is saying a lot. 
_________________
Sierra 12/10 gearless, Gibson Console Grand, Homemade dobro, Gretsch 5122, Peavey Session 400 limited, Peavey Classic VTX, Spectra 30-7. |
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Jerry Van Hoose
From:
Wears Valley, Tennessee
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Posted 14 Nov 2012 4:26 am
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I purchased a used Stroboflip off Ebay. Then, I called Peterson and talked to Sue for advice & instructions.
She took the time to clearly explain it's numerous functions to me. Both, Peterson & Sue #1
_________________
GFI w/Steeltronics 507, Profex II, Nashville 112’s, Hilton, George L .155’s, BJS, Steelers Choice |
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Peter Harris
From:
South Australia, Australia
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Posted 14 Nov 2012 4:36 am
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| Jr. Watts wrote: |
| They rate right up there with Snap-on tools and that is saying a lot. |
.....now THAT'S a recommendation!!!! 
_________________
If my wife is reading this, I don't have much stuff....really! |
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CrowBear Schmitt
From:
Ariege, - PairO'knees, - France
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Posted 14 Nov 2012 10:16 am
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John & Sue at Peterson are way above top notch
even better than family too !...  |
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Eric Philippsen
From:
Central Florida USA
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Posted 15 Nov 2012 4:19 am
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I called Peterson once about a non-working StroboStomp I bought for $50 at a music store. After describing the symptoms they knew right away what needed to be done. Within minutes they emailed me an instruction sheet showing how to fix that particular problem. End result? It works perfectly now.
Their customer service and support is the best I've seen. Period. |
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Malcolm McMaster
From:
Beith Ayrshire Scotland
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Posted 15 Nov 2012 5:30 am
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There ain't no better than Sue!!!!!!
_________________
MSA Millenium SD10, GK MB200, Sica 12inch cab, Joyo American Sound Pedal/ Jay Ganz Straight Ahead amp, Telonics 15inch in Peavey cab, Digitech RP150, Peterson tuner.Hilton volume pedal.Scott Dixon seat and guitar flight case. |
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Roger Crawford
From:
Griffin, GA USA
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Posted 15 Nov 2012 5:44 am
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| Another shout out for Sue and Peterson. I had Sue look at my Flip in St. Louis this year. She can take care of some issues while you wait. Mine had to go back with to have something replaced that she didn't have with her. A week later, it was in my mail box with a description of what was done, and at no charge. The unit wasn't under warranty, but they take care of their customers! |
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Mike Wheeler
From:
Delaware, Ohio, USA
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Posted 15 Nov 2012 6:22 am
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When I bought my Stroboflip (actually a Christmas present), it was because of Peterson's customer service reputation. I knew the tuner would meet my needs, but with that incredible service rep, I couldn't see buying anything else. And I've been very happy with it ever since.
Peterson rocks!!!
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Best regards,
Mike |
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Larry Hamilton
From:
Amarillo,Tx
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Posted 15 Nov 2012 4:18 pm
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Recently bought a Stroborack from a forumite. Had a minor problem, Sue talked me right through it, problem solved. Then I had to learn to use it  . This makes my 3rd Peterson and I still have 2 of them that I will keep. Good product, good people, good service, what more could you really want ?
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Keep pickin', Larry |
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Jeff Valentine
From:
Colorado Springs, USA
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Posted 15 Nov 2012 7:57 pm
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Yes, Sue is fantastic. They make a great product and stand behind it.
-Jeff |
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Peter Johannisse
From:
Spijkenisse, The Netherlands
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Posted 24 Nov 2012 2:20 pm
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| In my life I haven't experienced a better service than the Peterson customer support, even for me in Europe. |
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Chris Caruso
From:
Merrimack, NH USA
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