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Topic: Tom Palmer and D2F |
John Drury
From:
Gallatin, Tn USA
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Posted 1 Aug 2011 7:39 am |
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Just a quick word about this guy and his company, I just wish everyone ran their outfit like he does.
Ordered a new cover a week or so ago, ran into a fitment issue and called the company.
The man himself answered, apologized for the problem, sent a new cover, arranged for the return of the cover that was originally sent, all within a few days, and he was also kind enough to send me a new D2F T-Shirt! His efforts toward customer satisfaction were over the top!
The cover is absolutely dripping with quality and fits like a glove!
If you want a great looking, high quality, padded cover to protect your steel guitar I highly recommend these!
Thought maybe you all would like to know.
_________________
John Drury
NTSGA #3
"Practice cures most tone issues" ~ John Suhr |
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Dave Harmonson
From:
Seattle, Wa
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steve takacs
From:
beijing, china via pittsburgh (deceased)
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Posted 1 Aug 2011 12:16 pm service
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| I have purchased several of these covers and for one had a problem of it being too tight. Tom sent one immediately, no questions asked. Now that is service. steve t |
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Bill Miller
From:
Gaspe, Quebec, Canada
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Posted 1 Aug 2011 1:39 pm
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| Yes, Tom has a wonderful product and an old fashioned dedication to making customers happy. And it works! I have three of his covers and he has been such a pleasure to deal with that I wouldn't even consider buying any other brand of cover. |
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Richard Sinkler
From:
aka: Rusty Strings -- Missoula, Montana
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Posted 1 Aug 2011 1:39 pm
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I have one for my pak-a-seat and my NV 400 (already had a different cover for my steel). Great quality. Only had one problem. I was getting ready to set up for a gig, and the zipper on the pak-a-seat cover jammed and would not open. Luckily, it was at a bar attached to a restaurant and I borrowed a steak knife to cut the cover open. Tom sent out a new cover, no questions asked. Top notch service and quality, for sure.
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Carter D10 8p/8k, Dekley S10 3p/4k C6 setup,Regal RD40 Dobro, Recording King Professional Dobro, NV400, NV112,Ibanez Gio guitar, Epiphone SG Special (open D slide guitar) . Playing for 55 years and still counting. |
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