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Topic: GREAT service from LeMay/Telonics |
Eddy Scheepers
From:
Belgium, Europe
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Posted 19 Apr 2011 10:55 am |
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I hereby want to express my sincere thanks to Dave Beaty and the people at Telonics who helped me find a solution for the 18VAC power supply of my LeMay/Telonics Mk-I preamp.
As a suitable 220VAC-18VAC adapter was impossible to find - EVERY major supplier on the globe was contacted, but none of them had them in stock any more - the only solution was to replace the 18VAC power supply by a 24VDC type, currently used by Telonics.
As sending my preamp over the Atlantic and paying the shipping back was a much too expensive option, and after numerous friendly and helpful emails, Telonics sent me the 24VDC power supply with detailed installation instructions.
Today I did the job myself in 20 minutes.
Problem solved!
Thanks again, Dave!
Eddy Scheepers |
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Paddy Long
From:
Christchurch, New Zealand
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Posted 19 Apr 2011 9:00 pm
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Eddy glad you got the issue sorted - I had a similar problem too but managed to source a 240 volt unit- but this was a while ago last year ... I have just upgraded to the new Pre1000 !! 
Dave provides the best customer support you could find anywhere on the planet - in fact he is just too good 
_________________
14'Zumsteel Hybrid D10 9+9
08'Zumsteel Hybrid D10 9+9
94' Franklin Stereo D10 9+8
Telonics, Peterson, Steelers Choice, Benado, Lexicon, Red Dirt Cases. |
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CrowBear Schmitt
From:
Ariege, - PairO'knees, - France
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Posted 20 Apr 2011 4:25 am
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Yes, Dave Beaty & Telonics come up solid
i like Paddy went through the same thing a lil' less than a year ago |
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CrowBear Schmitt
From:
Ariege, - PairO'knees, - France
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Posted 20 Apr 2011 4:27 am
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double post 
Last edited by CrowBear Schmitt on 20 Apr 2011 11:52 am; edited 1 time in total |
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chris ivey
From:
california (deceased)
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Posted 20 Apr 2011 11:15 am
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| it's good to hear that telonics, pricey as they may be, practices good customer service. |
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