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Topic: W7 Service Pack 1 - does not install |
Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 14 Mar 2011 4:59 am |
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According to my update history it appears that I've tried and failed to install W7SP1 about five times.
I disabled Trend Micro. I still have Malawarebytes and Secunia on board. I don't believe MWB is running, but I'm not sure about Secunia. It doesn't show how to disable it, so I guess I have to remove it altogether. That's all I have going for anti-this, anti-that.
Also, I've been hearing about updating MS Security Essentials as a possible help to get SP1 installed.
They tell you where to locate your version of MSSE, but I can't find it. I don't even know if it's installed.
They also said to delete update KB976932, as it might be in conflict with SP1 (KB976932). But it's not listed in my History Updates.
Any and all help will be greatly appreciated.
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Jack Stoner
From:
Kansas City, MO
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Posted 14 Mar 2011 5:38 am
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There have been some problems with SOME systems.
I had to install it from disc to a Netbook, but only after installing some "cleanup" needed according to the SP1 installer.
If you do a google search you will come up with lots of info on SP1 install problems. It depends on what error code (if any) you are getting. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 14 Mar 2011 7:23 am Re: W7 Service Pack 1 - does not install
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| Chip Fossa wrote: |
I disabled Trend Micro. I still have Malawarebytes and Secunia on board. I don't believe MWB is running, but I'm not sure about Secunia.
Also, I've been hearing about updating MS Security Essentials as a possible help to get SP1 installed.
They also said to delete update KB976932, as it might be in conflict with SP1 (KB976932). But it's not listed in my History Updates.
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I can't recall ever reading of any problems attributable to Trend, Secunia, Malware Bytes, or MSE.
I'm afraid I don't understand what you mean in the last paragraph quoted above.
You might have better luck installing it from the downloaded EXE file, rather than through Windows Update. |
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Wiz Feinberg
From:
Mid-Michigan, USA
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Posted 14 Mar 2011 7:26 am
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Chip;
Why don't you go to the computer manufacturer's website and look for a live chat and ask for assistance? There may be a known issue with that make and model and they may have issued a patch that needs applied first.
If no patch needed, yet no happy happy, could be write permissions denied to specific branches of Registry, or system folders, due to account type limitations. Try logging into an Administrator account, if one exists. Or, reboot and log into The Administrator account, via Safe Mode With Networking reboot, and run Windows Update from there.
_________________
"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
Main web pages: Wiztunes Steel Guitar website | Wiz's Security Blog | My Webmaster Services | Wiz's Security Blog |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 14 Mar 2011 8:06 am
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Wiz:
He has an Acer, but they aren't going to help.
He bought it with Vista and later put a retail version of Win 7 on it.
The most common complaint I have seen regarding a failed SP 1 install concerns KB2454826 or the presence of a certain range of Intel HD Video driver versions.
And more people have trouble when using Windows Update than when using the standalone installer. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 14 Mar 2011 9:38 am
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One internet site said you might try disabling all anti-virus and malaware software as it could be interferring with the install.
I think I read on the W7 Forum, too, not to worry much about this SP1, as most of it contains updates that have been issued all along (providing you've been updating).
Where can I find that standalone .EXE file? I'll give that a try.
PS - I've been searching and reading all about this problem for the past couple of days, and there is plenty to read. I tried to do this on my own, but eyes are now glazed-over, and I've had to finally resort to the good ole' Forum.
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 14 Mar 2011 9:51 am
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| Chip Fossa wrote: |
One internet site said you might try disabling all anti-virus and malaware software as it could be interferring with the install.
I think I read on the W7 Forum, too, not to worry much about this SP1, as most of it contains updates that have been issued all along (providing you've been updating).
Where can I find that standalone .EXE file? I'll give that a try.
PS - I've been searching and reading all about this problem for the past couple of days, and there is plenty to read. I tried to do this on my own, but eyes are now glazed-over, and I've had to finally resort to the good ole' Forum. |
http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1 |
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John Floyd
From:
R.I.P.
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Posted 14 Mar 2011 7:31 pm
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KB976932 Is The Update Number for the Beta Version of SP1 and KB976932 is also the update for The Official SP1. If you installed the Beta Version and ran Clean Files later,I think I was Prompted to run Clean Files sometime later, Then The Beta will never register as being installed. In order to remove the BETA you would have to System Restore To get the BETA to Re appear in the installed updates. You would have to then remove the Beta Update KB976932 and install The Official Win 7 SP1 KB976932.
I went thru all of this recently when SP1 was officially released. I had to restore all the way back to Sept 30th of 2010 to get KB976932 to Re appear in installed updates.
There is no way to Install KB976932 The Official SP1 over the top of KB976932 The Beta SP1 as they both have the same update number.
Another One of Microsoft's Better Ideas  |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 15 Mar 2011 8:22 am
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Thanks to all you guys; Jack, Mitch, Wiz and John.
Here's what I've done to date:
1.Ran Troubleshooter
2.Ran System Update Readiness Tool
3.Turned off security (TM)
4.Downloaded & validated Windows6.1 - KB976932.exe, yet again, but with security disabled.
5.Installed KB976932 with security disabled.
Got Error: E_FAIL (0x80004005)
My update history shows no previous KB976932 from 11/17/2009 until the 1st SP1 attempt on 3/3/2011.
I haven't tried to do a system restoration. I wonder if it's even worth the effort; as mentioned before, (somewhere in my readings) it said that not much signifigance was added to SP1 if you've been updating all along.
Here's some of the Update History:
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 15 Mar 2011 8:46 am
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Chip:
I'd do this, in this order:
go to a command prompt and run sfc /scannow. If it finds anything on the first pass, run it several more times.
Use Win 7 "system restore" to take you back to a date prior to March 3.
If that succeeds, try to update to SP1 once more via the standalone 32 bit EXE file.
continue your research generally, esp at Win 7 forums.
Do a google search for your specific error at Win 7 forums.
go to Win 7 forums and open a thread, providing details as needed. |
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John Floyd
From:
R.I.P.
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Posted 15 Mar 2011 9:36 am
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Chip
Look At Installed Updates, Different than Update History. There is where you need to be to unstall updates. The Windows updates will be sorted to the bottom and catorized. I have 18 showing in my installed Windows Updates. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 15 Mar 2011 10:33 am
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Mitch,
I ran sfc /scannow and nothing bad was found. I did it twice with exact results. I haven't done RESTORE yet (I will) as I'm juggling a lot of things today [getting back from a 10-day vacation].
John - I went and checked out Installed Updates. They started at 1/23/10 and within 5-6 other dates quickly hit 3/15/11 (most of the page was filled with a lot of 3/15 updates) I don't recall doing even an 1/8 of those.
And KB976932 was not listed.
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 16 Mar 2011 4:32 am
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Well,
I just attempted to run RESTORE, and could only go back to 3/13/2011.
Restore was never this limited in the past OS's.
Again, I don't get it.
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 16 Mar 2011 6:13 am
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| Chip Fossa wrote: |
Restore was never this limited in the past OS's.
Again, I don't get it.
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It's no more limited than in the past.
What you maybe don't get is that the number of restore points is controllable and up to you.
In System Restore's configuration, there is a slider. That slider controls how much hard drive space is devoted to restore points.
It can be set very small or it can be set for hundreds of gigabytes---your entire drive if you want. Your choice.
You apparently have yours set to a modest amount.
If it were set to say 50 gigabytes, you should have dozens of restore points available.
But who's to say it would have resolved your SP 1 issue.
A successful SP 1 install should get rid of all prior restore points, leaving you with 1 point, just before the install. |
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Wiz Feinberg
From:
Mid-Michigan, USA
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Posted 16 Mar 2011 8:27 am
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Chip;
In the past, I have had to upgrade customer's computers in businesses, including service pack upgrades. Sometimes the upgrades would fail. The solution was usually related to taking permission of the various branches of the Registry, for the logged in Administrator level account. I don't know why the permissions were limited, but once I took possession of all branches of the Registry, the service packs upgraded completely.
Open your Windows Registry, from an account that has Administrator privileges (Run > Regedit). Right click on each main branch of the Registry, without expanding the plus signs. Select Permissions. See if the user name of the Admin level account is listed. If not, click Add and type in the name of your account and apply it with Full Control allowed. If it is already listed and full control is not assigned, make it so.
After your admin level account is listed with full control permissions, click on the Advanced button and then on Owner. If your account is not shown as the current owner, but is available in the list below, check the box to Replace Owner on all sub-containers and objects, highlight you account name and click Apply. It may take a little time to complete the takeover. Click Ok to close the Permissions box for that branch, then move on to the next one down. Repeat the process until you have taken Full Control and Ownership of all listed branches of the Registry.
Now, install your service pack.
_________________
"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
Main web pages: Wiztunes Steel Guitar website | Wiz's Security Blog | My Webmaster Services | Wiz's Security Blog |
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Jack Stoner
From:
Kansas City, MO
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Posted 16 Mar 2011 11:48 am
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| HERE is a FAQ on Win 7, SP1, posted on the Dell forum. Look it over and see if anything in there applies to you. It is not Dell specific - really for any PC - and has links to various Microsoft articles on problems. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 16 Mar 2011 12:19 pm
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Thanks Wiz and Jack.
I don't believe I have any assigned administrator account. I've been using Program Files\Restore Point Shortcut\CreateRP.vbs, and maybe it hasn't been working right, all of the time. I've been using it for months now, and create an RP after every external HDD save & imaging; as Mitch said, maybe I didn't set large enuff parameters in RPS. I haven't set anything in there, as I recall.
I'll try the registry thing and read over the Dell FAQ discussions.
Thanks again, guys. 
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 16 Mar 2011 7:23 pm
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Looking at the last image you posted, here is another possibility:
On March 13, you tried to install SP 1 again. It ultimately failed, but it did get far enough into the process to where it deletes all earlier restore points.
As I mentioned earlier, that is part of what happens when you install SP 1: you are left with only 1 restore point--one made by Windows as part of the service pack installation.
You say you have been imaging.
If that is the case, why don't you restore to an image done just before you began trying to install SP 1?? This is a classic case of what imaging is intended to do. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 17 Mar 2011 5:30 am
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Thanks Mitch.
I'm continuing to take this a step-at-a-time. The registry scares me a bit; and so does Paragon's Restore Image.
I followed a link on a 'Repair 0x80004005' site called ErrorEnd. I ran the scan, and it doesn't look pretty. I know there've been warnings here on the usefulness and reliability of registry scanners, but EE scanned more than the registry.
Again, Wiz, the Administrator privledge thingy still confuses me. I do have 'Take Ownership' installed.
Here are more pertinent pics:
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 17 Mar 2011 8:28 am
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Wiz,
This is what the other 4 registry branches look like.
In HKEY_CURRENT_CONFIG 'Administrators (Foghorn7\Administrators)' was NOT listed in Full Control, but as a Parent Object; but I was able to finagle and got it so it's Full Control now.
I'm now going to give SP1 another shot.
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Wiz Feinberg
From:
Mid-Michigan, USA
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Posted 17 Mar 2011 9:23 am
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I hope that taking full control and ownership of that branch of the Registry solves your problem.
Otherwise, you may need to download the full installation file, reboot into safe mode with networking and try installing it from your PC's "Administrator" account. That safe mode account is the actual computer administrator account that is not normally accessible from normal bootup.
_________________
"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
Main web pages: Wiztunes Steel Guitar website | Wiz's Security Blog | My Webmaster Services | Wiz's Security Blog |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 17 Mar 2011 11:47 am
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Well Wiz,
I'm just getting home after leaving the PC to do the SP1 install, and, it failed.
Maybe I didn't do the 'Full Control fix' properly.
I simply right-clicked on ONLY the main 5 listings and set them to Full Control: CLASSES ROOT - CURRENT USER - LOCAL MACHINE - USERS - CURRENT CONFIG.
I'm now opening up CLASSES ROOT and right clicking on a few listed items and when I high-lite 'Admin (Foghorn7\Admin' FULL CONTROL & READ are not checked off [they're grayed-out].
I guess I did it wrong; that's why you said it would take some time - (boy, I guess it will) - there's gotta be hundreds of subtitles in all those 5 main branches.
I didn't take any action on that ErrorEND program. Should I go ahead and 'FIX' those 1,134 errors? If I have to backup before doing so, I wouldn't have a clue as what or what not to backup.
Thanks again, Wiz
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 17 Mar 2011 11:56 am
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The defacto "best" registry cleaner is CCleaner, but you generally shouldn't use them at all.
If you insist, I'd say you should use CCleaner rather than that Error program.
Unlikely that using a registry cleaner would resolve your SP 1 issue. |
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Chip Fossa
From:
Monson, MA, USA (deceased)
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Posted 17 Mar 2011 12:06 pm
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Mitch,
I wasn't looking for a registry cleaner. I was reading about fixing the 0x80004005 error. ErrorEND was recommended. I thought it would just fix that particular error, but it turned out to be a full scan.
I used to have and use CCleaner, until many PC gurus on here said 'cleaning the registry' wasn't adding any benefit to PC maintenance. So I stopped all registry scanning and/or cleaning.
On the Paragon Image program; should I restore the entire C drive? Or just part of it? Should I make another C drive image and give it a different name before going ahead with the image restore?
_________________
Chip
Williams U-12 8X5; Keyless; Natural Blonde Laquer. |
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Mitch Drumm
From:
Frostbite Falls, hard by Veronica Lake
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Posted 17 Mar 2011 1:26 pm
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| Chip Fossa wrote: |
Mitch,
I wasn't looking for a registry cleaner. I was reading about fixing the 0x80004005 error. ErrorEND was recommended. I thought it would just fix that particular error, but it turned out to be a full scan.
I used to have and use CCleaner, until many PC gurus on here said 'cleaning the registry' wasn't adding any benefit to PC maintenance. So I stopped all registry scanning and/or cleaning.
On the Paragon Image program; should I restore the entire C drive? Or just part of it? Should I make another C drive image and give it a different name before going ahead with the image restore? |
That Error End program is a registry cleaner. Most of those 1134 items it found are the same stuff CCleaner would have found. I'd be reluctant to run either.
You CANNOT use a image program to restore only part of a partition. It's an all or none deal.
You could make another image before starting, but I don't know why. Why would you ever want to restore it if you did? It would take you to where you are right now and I'm guessing you don't want that.
I'm not telling you to restore an image.
As far as I know you have no PC issues at all other than that you can't install SP 1. That's a poor reason to restore an image.
Ask yourself "if I restore an image, what reason do I have to think that I will then be able to install SP 1"??
No reason, as far as I know. Just hope. Hope is generally a poor strategy.
On the other hand, if you DO have major other issues and are in a bind, then yes, restore.
Back up your personal data through something other than an image before starting to restore if you are going to use Paragon. |
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