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Topic: Kevin Hatton - Excellent business person |
Bent Romnes
From:
London,Ontario, Canada
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Posted 11 Aug 2009 5:10 pm |
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We tend to write about the bad examples of supposed wrongdoings by businesses and tend to take all the good ones for granted.
When I have the opportunity to spotlight a success story, I can't wait to let everybody know.
Such a thing has happened to me lately.
I contracted with Kevin Hatton to make a case for the steel I am taking to England as those things go sometimes, measurements and preferences got misunderstood. End of story....I got a case that didn't fit. I let Kevin know right away. Since there was no time to return the case to him and have him repair it and send it back (things tend to get hung up at Canada Customs at the border), we were in a bit of a dilemma as what to do...I needed a case, couldn't let go of the old one. If need be, I would have to repair it and make do.
That's when Kevin said: Hang on to the old case. In the meantime I will start making you a new one tonight. He did, and called me last thursday saying he was shipping the case express. This morning it was sitting on my front porch..4 days in transit!
I called Kevin today and told him the good news and that the case fit like a glove.
He said the cost didn't matter to him as long as his customers are happy.
Kevin has one more happy customer,
Thanks for excellent service!
_________________
BenRom Pedal Steel Guitars
https://www.facebook.com/groups/212050572323614/ |
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Danny Bates
From:
Fresno, CA. USA
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Posted 11 Aug 2009 5:22 pm
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+1 for Kevin
The extra mile to make the customer happy.
Way to go Kevin! 
BTW, I love my Hatton Cases. |
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Bent Romnes
From:
London,Ontario, Canada
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Matthew Dawson
From:
Portland Oregon, USA
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Posted 11 Aug 2009 7:42 pm
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| I'm very happy with the case Kevin built for me for my Fender Dual Pro. |
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Ken Byng
From:
Southampton, England
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Posted 12 Aug 2009 3:39 am
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I have the Hatton split case for my main ShoBud.
Good customer care goes a long way as demonstrated here.
_________________
Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E, |
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Richard Stanton
From:
England
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Posted 12 Aug 2009 6:09 am Hatton Split Guitar Case
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| I would like to add that I also had Kevin make a case for my Emmons Legrande III. From the time I placed my order to when it was delivered to the UK I was kept fully informed by Kevin. The case fit my steel like a glove and the materials and workmanship are second to none. A First Class service. |
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Erv Niehaus
From:
Litchfield, MN, USA
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Posted 12 Aug 2009 6:13 am
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Kevin has made 4 cases for me.
Three are for Fender Stringmasters and the fourth is for a triple neck Rickenbacker.
They are all tweed and very nice.  |
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Carl Williams
From:
Oklahoma
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Posted 13 Aug 2009 7:03 am Attention to Detail
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| Ditto on all the above comments! Kevin's work is spot on and if you're in the market for a new case or split-cases, he'll make it happen for you. He just didn't take my order by email...he called at least three times to insure he got my measurements perfect for my axe! Great work from a craftsman...Thanks again Kevin...Carl |
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Larry Bressington
From:
Nebraska
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Posted 13 Aug 2009 7:18 am
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Weldone kev, What was it inches vs Millimeter's or what?? 
_________________
A.K.A Chappy. |
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Edward Meisse
From:
Santa Rosa, California, USA
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Posted 15 Aug 2009 9:29 am
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I'm extremely glad to see these comments. I have a case currently on order.
_________________
Amor vincit omnia |
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Bent Romnes
From:
London,Ontario, Canada
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Duncan MacKinnon
From:
Ontario, Canada
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Posted 23 Aug 2023 9:17 am
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| I just picked up a split case for my MSA Classic S-12 from Kevin and it looks fantastic. Got it back home and my guitar fits like a glove. Couldn’t have asked for a better all-around experience, from placing the order to picking up the case. And if you’re a player in southern Ontario like me, make a weekend out of it in Buffalo and save on shipping and duty. |
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